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FREQUENTLY ASKED QUESTIONS:
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Q: How long does it take to get my demo Little Giant Ladder after I place my order?
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Free Shipping is provided on all Factory Demo orders directly from the manufacturer via FedEx Ground within 1-2 business days of the order date. Please allow an additional 3-7 business days for FedEx to deliver your package. All factory demo orders are subject to availability at the time you place your order. Orders will be processed and shipped in the order that they are received. Shipping time may vary based on product availability. We do not currently ship to Hawaii and Alaska.
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Q: Does my Factory Demo Little Giant Ladder come with a warranty?
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Yes - All Little Giant Factory Demos are covered by an industry leading manufacturer’s warranty. Type 1A & 1AA Demo Little Giant Ladders are covered by a 5-Year Warranty on materials and workmanship. This warranty does not cover scratches, dents or anything else cosmetic.
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Q: What is Factory Demo's return policy?
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Factory Demo will return/refund any item purchased from the website within 60 days of the product receipt date with the following conditions:
1. Customer must send an email to sales@laddermart.com and obtain a return number (RMA) for an authorized return of order.
2. Customer is subject to paying all freight charges to ship returned products to the manufacturer.
3. Customer will also be subject to a restocking fee on all returns:
Restocking Fees
35% of sale price for all Ladder returns.
35% of sale price for all Telescoping Plank returns.
35% of sale price for all Little Jumbo Stepladder returns.
35% of sale price for all Accessory returns.
Please Note: All of the above procedures must be followed in order to receive a refund. These policies also apply to exchanges.
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Q: What size ladder is right for me?
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 It is difficult to recommend a particular size ladder because everyone has different needs. Take a look at the following size comparisons - these should give you a good idea of which Little Giant Ladder will work best for you:
The ladder shown in the infomercial on TV, the Model 17 stores at 4’ 7” and opens to a 4, 5, 6, or 7 ft stepladder. In the extension position it extends from 9 to 15 feet in one-foot increments. It will extend approximately 1 1/2 stories high or the equivalent to a second story window of a typical home. This Little Giant Ladder is ideal for a typical 1 story or a split-level home. The Type 1A Model 17 makes up approximately 30% of all Little Giant Ladder sales – our most popular ladder.
The Model 22 stores at 5’ 7” and opens to a 5, 6, 7, 8, and 9 ft stepladder. In the extension position it extends from 11 to 19 feet in one-foot increments. It will extend approximately 2 stories high, or the equivalent of the roofline of a typical 2 story home. This Little Giant Ladder is perfect for a typical 2 story home. The Type 1A Model 22 makes up approximately 45% of all Little Giant Ladder sales – our best selling ladder.
The Model 26 stores at 6’ 7” and opens to a 6, 7, 8, 9, 10, and 11 ft stepladder. In the extension position it extends from 13 to 23 feet in one-foot increments. It will extend approximately 2 1/2 stories high, or equivalent to the roof peak of a typical 2 story home. This Little Giant Ladder is perfect for a typical (large) 2 story home. The Type 1A Model 26 makes up approximately 20% of all Little Giant Ladder sales – our tallest extension ladder.
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Q: What is the difference with the various ladder ratings (Type 1, 1A, 1AA)?
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Here’s a quick explanation: Essentially, the “Type” designation of each ladder is simply a rating of how much weight a single rung on the ladder can bear. The American National Standards Institute defines the load rating of each ladder and prints the information on a safety label located on the leg of every ladder.
Load ratings for Little Giant ladders include the Type 1, with a capacity of 250 pounds, the Type 1A, with a capacity of 300 pounds and the Type 1AA, which supports up to 375 pounds.
Type 1 = Safety rated at 250lbs.
Type 1A = Safety rated at 300lbs.
Type 1AA = Safety rated at 375lbs.
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Q: Why is the Type 1-A Model 17 listed as 15 feet in the extension position?
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This is how OSHA classifies all extension ladders, and is common among all brands of ladders. They take a measurement of all the ladder sections laid end to end and classify the ladder as that height of extension ladder. Therefore a typical 24 foot extension ladder really isn't 24 measured feet high, but rather the length of the combined ladder sections. When you take into account the necessary overlap of each adjacent ladder section you lose some of the ladder height.
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Q: Are Little Giant Ladders certified?
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Yes - Little Giant Ladders are 100% certified in the US and around the world by OSHA/ANSI, UL, CSA (Canada), QAS (Australia), TUV (Europe), and MIL (US Military certification).
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Q: What type of aluminum is used to manufacture the Little Giant Ladder?
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Little Giant Ladders are made from 6061-T6 Aircraft Quality Aluminum.
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Q: Who currently uses the Little Giant Ladder?
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General contractors, home inspectors, painting contractors, electricians, plumbers, and home owners alike have been using Little Giant Ladders for over 30 years now. In fact there are over one million Little Giant Ladders in use today in the US. The Little Giant Ladder is ideal for anyone who wants one ladder that does it all.
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Q: Does the US Military use the Little Giant Ladder?
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Yes - The Little Giant Ladder is used on US Military bases all over the world. All branches of the US Military - Army, Navy, Air Force, Marines use the Little Giant Ladder on everything from Aircraft carriers to cargo planes. The Little Giant Ladder is one of the world's greatest ladders and is recognized as such by the US Military. The combination of superior strength and compactability make the Little Giant Ladder the logical choice for the various needs of the US Military.
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Q: Can I get replacement parts for my Factory Demo Little Giant Ladder?
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Yes - The manufacturer can provide you with every replacement part you would ever need for your factory demo Little Giant Ladder. The various hinge parts, locking pins, rung caps, and rubber feet are easily replaceable. On a much larger scale, the inner and outer halves of the Little Giant Ladder can also be replaced by the manufacturer. Please call the manufacturer directly at 1-800-453-1192 and press #1 for Customer Service for assistance with your replacement parts.
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Q: I need a larger ladder than the Model 26. Do you have anything bigger?
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Yes - Even though the Little Giant Type 1A Model 26 is the largest extension ladder manufactured, Little Giant also offers a line of large A-frame ladders that extend up to 21 feet in the A-frame configuration. If you own a home or business with high vaulted ceilings you might want to consider one of the Little Giant Skyscraper models. Please check the products page on our new ladders site http://www.littlegiantdiscount.com/ for additional information regarding the Skyscraper A-Frame ladders.
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Q: Will my Factory Demo Little Giant Ladder come with an owners manual complete with instructions?
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Yes - Every Factory Demo Little Giant Ladder comes with an owners manual complete with a product registration card of your new ladder. You will also receive a FREE instructional DVD that demonstrates the proper operation of the Little Giant Ladder System.
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Q: How do I register my Factory Demo Little Giant Ladder?
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Simply fill out your product registration card located in the back of your owners manual and drop it in the mail. Or you can register your factory demo Little Giant Ladder online at the manufacturer's website (www.littlegiantladders.com). On the homepage, simply click on the register link at the top of the page and fill in the appropriate information.
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Q: What forms of payment do you accept?
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Factory Demo accepts Visa, MasterCard, American Express, and Discover.
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Q: Is shipping free?
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Yes - Shipping is absolutely free within the continental United States via FedEx Ground or freight.
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Q: Is there any sales tax?
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No - You do not have to pay sales tax for online orders outside the state of California*.
*Since Little Giant Discount is operated in the state of California, orders placed intrastate will be assessed the California state tax of 8.25%.
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Q: How are the Factory Demo ladders shipped?
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Your Factory Demo Little Giant Ladder will be shipped to you via FedEx Ground or freight, safely packaged in sturdy corrugated boxes to help protect the contents during transit. All ladders are shipped fully assembled. Each ladder has been personally inspected at the manufacturer to ensure the highest quality.
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Q: Do you sell other types of ladders or products on your website?
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No - Our goal was to offer the best ladder and ladder accessories at low discount prices. That's why we exclusively sell only Little Giant Ladders, because they are the best ladders available on the market today. We are the Little Giant Ladder experts!
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Q: You haven't answered my question, is there someone I can contact or talk to?
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If you have any questions about Little Giant products or store policies that have not been answered by this FAQ section, please fill out our customer service request form on the contact page (click here) and we will respond to you as soon as possible.
Please be sure to include your contact information and order number so that we can quickly identify your order.
PLEASE NOTE: Before contacting us, please make sure that you ordered your Little Giant Ladder from this exact website. If you ordered your ladder from the infomercial on TV or if you ordered from another website WE WILL NOT BE ABLE TO ASSIST YOU. Ladder Mart, while we are one of the largest, is just one of many distributors of Little Giant products. We ONLY have records of customers that placed their orders directly with our website.
General product questions are always welcome.
Ladder Mart
409 N. Pacific Coast Hwy., Ste 790
Redondo Beach, CA 90277-2870
sales@laddermart.com
Fax: 310-606-2023
Hours of Operation: Monday through Friday 9:00 AM to 5:00 PM Pacific Standard Time.
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