If you have any questions about Factory Demo products or store policies that have not been answered by the faq section, please fill out our customer service request form below and we will respond as soon as possible.
Please be sure to include your contact information and order number so that we can quickly identify your order.
PLEASE NOTE: Before contacting us, please make sure that you ordered your factory demo Little Giant Ladder from this exact website. If you ordered your ladder from the infomercial on TV or if you ordered from another website WE WILL NOT BE ABLE TO ASSIST YOU. Factory Demo is just one of many distributors of Little Giant products. We only retain records of customers that have placed their orders directly with our website.
General product information questions are always welcome.
The Ladder Mart Team
Hours of Operation: Monday through Friday 9:00 AM to 5:00 PM Pacific Standard Time.